Netstat - I have been researching info on a utility called netstat. There is surprisingly not much said about it, other than the multiple options that it support. N...
Turns out my normal backup was also out of the office. That's okay. I trained the new guy on this system. Unfortuantely he told the managers that he knew nothing about the operations. Fail. I guess I trained him up but he did not use that knowledge. So he forgot it all.
Today I was scheduled to give a one hour session on the system. I did so. Took around 30 minutes to give a high level overview plus a hands on demonstration on how all the pieces get run. Then a manager asked me to prep the audience to respond to problems. Another manager asked that I give them the steps to "reset the data".
Unfortunately the only way to get familiar with the system is to get your hands dirty. You got to resolve a bunch of trouble tickets. Only then will you get the chance to dig deep and understand what the heck is going on. That's how I learned. That's how my backup learned. And that's how everyone else is going to need to learn. Sorry. Once again there is no silver bullet here.