Sales Requires Respect - I sold my old car recently. After turning in the license plates, I called my insurance company to cancel the insurance on the car. They said they could al...
Recently the project manager has been unhappy because trouble tickets are not being updated in our trouble ticket tracking system. After a while, I told our project manager that our team is really not using the tracking system at all. The team lead is managing this stuff on his own outside of the tracking system. Thus, there is conflict.
In theory, the tracking system is the way to go. But we just need everyone on board. The main guy that needs to follow the process is our team lead. Without his buy in, none of this is going to work. It will take a time to get all the older tickets sorted out in the tracking system. Unfortunately, thing are crazy at work. So who has the time for that?