Softare Upgrade Rumble

We use some software from the same vendor for issue tracking and source code control. The customer has declared that we will be upgrading to a new version of both of these clients. From past experience, I expected this to take about a week to happen.


After given the green light, I tried to download the update. Too many people were doing that. So I got put into a queue. I was number 14, and then 13, then 12. This lasted all afternoon and evening. My position in line got updated once a minute.


Then midnight struck. The updates every minute stopped. Apparently the queue could not handle the transition at midnight to the next day. It got confused and thought instead of an update in 1 minute, it would give me an update 21 hours later. Nope.


I killed my download and started again. This time it work. By the next morning, the software packages had downloaded. They asked me if I agreed to uninstall the old versions. I concurred. Then a reboot was required.


I checked my software. Old versions were gone. Next versions nowhere to be seen. I dialed into a huge conference for help. They were of no help. Some other guy on my project noticed my problems and told me to start again from the beginning.


Well I knew to wait until after midnight to start up the download. This time it went by faster. The software got installed. But when I tried to run it and access some code, it complained that it could not connect to the license manager. I will stop here. There was a lot more pain. Basically a fail. And I hear they want to switch to some other software later this year.